General Terms and Conditions
1.1. INTRODUCTORY PROVISIONS
1.1 These general terms and conditions (hereinafter referred to as "GTC") apply to online reservations of accommodation services provided by the pension operator, the use of the pension operator's online reservation system, the payment and cancellation conditions of online reservations made by the client/clients via this website, as well as all other rights and obligations arising from the legal relationship arising from the online reservation.
1.2 The operator of the pension and the online reservation system is:
D 3D s.r.o.,
Beckov č.20
916 38 Beckov
IČO: 36327531
DIČ: 2020179997
IČ DPH: SK2020179997
Company registered in the Commercial Register of Trenčín, section. Ltd., vl.č.13662/R
Address of the establishment: Kúria Beckov Penzión***, Beckov č.20, 916 38 Beckov
Tel. contact: +421 903 905 638 e-mail: recepcia@kuriabeckov.sk
The address of the establishment and the contact details of the pension operator specified in this point are the contact details of the pension operator for the purposes of filing complaints or claims, as well as other communication with the pension operator.
1.3 The client is entitled to use online reservations only if he agrees to the GTC. The client is recommended to familiarize himself with these GTC before making a reservation in his own interest. When repeatedly using online reservations, the client is obliged to always familiarize himself with the current version of the GTC. The guesthouse operator reserves the right to unilaterally change these GTC, with the change to the GTC being effective from the date of their publication on the guesthouse operator's website. If the client does not agree with some of the provisions of these GTC, the guesthouse operator asks him not to use the aforementioned online reservation system. By confirming the reservation, the client expresses his unreserved consent to these GTC.
1.4 Each client acknowledges that all prices and conditions of reservation and provision of services apply exclusively to online reservations made through this website.
1.5 By using the online reservation system, the client declares that he has reached the age of at least 18 years and is capable of acquiring rights and assuming obligations in his own name.
1.6 Each client - consumer has the right to contact an alternative dispute resolution entity in order to protect his consumer rights arising from a contract for accommodation or the provision of other services concluded under these general business terms and conditions, the possibility of contacting the court is not affected. If the client is not satisfied with the way in which the guesthouse operator has handled his complaint or believes that the guesthouse operator has violated his rights, he has the right to contact the hotel operator with a request for redress. If the guesthouse operator responds negatively to such a request from the client or does not respond to such a request within 30 (thirty) days from the date of its sending, the client has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes. The competent entity for alternative resolution of consumer disputes with the seller is: the Slovak Trade Inspection or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The client has the right to choose which of the listed alternative dispute resolution entities to contact.
1.7 The client may also submit a proposal to initiate alternative dispute resolution via the alternative dispute resolution platform, which is available online at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&...
1.8 The seller's activities are subject to supervision by the Slovak Trade Inspection - for the relevant region.
2. RESERVATION
2.1 When booking online, the client has the opportunity to search for currently available accommodation capacities in the guesthouse according to the requirements entered in the booking form (arrival date, departure date, room type, etc.).
2.2 When booking online, after selecting all data for the start and end of the stay, room type, additional services, etc., the client fills in all required data.
2.3 After filling in all the required data, after making the payment in accordance with these GTC and after checking the data, the client will immediately be sent a confirmation of the reservation with the reservation number to the e-mail address provided by him. The assigned reservation number serves to confirm the reservation, as contact information for making any changes or cancellations of the reservation and confirmation upon arrival. For this reason, the client is obliged to keep the reservation number safe.
2.4 The contract for accommodation or the provision of other services is concluded only at the moment of confirming the reservation with the reservation number. The automatically executed notification of the receipt of the request in the hotel operator's reservation system is not considered a binding acceptance of the reservation.
3. PAYMENT TERMS
3.1 The client is obliged to pay the full amount for the stay booked by the client when making an online reservation via the credit card payment service via a payment gateway. For this reason, when making an online reservation, the client is required to provide a credit/debit card number when making a card payment. By confirming the reservation, the client gives his consent to make a full payment for the booked stay in favor of the pension operator (by withdrawing the price of the stay) and authorizes the pension operator to make this payment. The total price of the stay is immediately debited to the pension operator's bank account.
3.2 The procedure and activities of the pension operator are based on ethical principles and respect the client's privacy. The reservation system currently uses the most modern systems for encrypting sensitive data and data, which guarantees full security of the data provided when making a payment to the client.
4. CANCELLATION TERMS
4.1 Given that the subject of online reservations made by the client/clients through this website is the provision of accommodation services for a purpose other than housing, or the provision of services related to leisure activities, which are to be provided at an agreed time or within an agreed period, the client cannot withdraw from the contract after the hotel operator has confirmed the order for accommodation and other listed services for a specific date. Cancellation of the reservation of services in these cases is possible only under the conditions specified by the hotel operator in the following points of these GTC.
4.2 Any changes to an online reservation made by the client can be made electronically by entering the client's email address entered during the online reservation and the reservation number assigned and sent to the client when making the online reservation or in writing, by telephone or by e-mail via the reservation department of the pension operator at the telephone number: +421903905638, e-mail address: recepcia@kuriabeckov.sk. When requesting a change to an online reservation made, the client is always obliged to provide the reservation number assigned during the online reservation and sent to the client at the e-mail address entered by the client when making the online reservation. If the client requests a change to an online reservation that cannot be accommodated due to capacity or other operational reasons, the guesthouse operator will take all steps to meet the client's requirements, however, the guesthouse operator is not obliged to comply with the client's request to change the online reservation, and the client is not entitled to compensation for damages or any other performance from the guesthouse operator due to the impossibility of changing the online reservation.
4.3 In the event of the client withdrawing from the contract and cancelling the reservation, the hotel operator is entitled to a cancellation fee as follows:
Cancellation fees valid for all stays
Cancellation conditions represent compensation for damage caused to the guesthouse when cancelling a binding reservation and are:
- when cancelling a reservation 14 days or more before the start of the stay = 0% of the accommodation price
- when cancelling a reservation 13 to 8 days before the start of the stay = 50% of the accommodation price
- when cancelling a reservation 7 to 0 days before the start of the stay = 100% of the accommodation price
4.4 In the event of the client not arriving at the booked stay, the guesthouse operator is entitled to a cancellation fee of 100% of the price of the ordered and confirmed services.
4.5 In the event of the client's withdrawal from the contract and cancellation of the reservation or in the event of the client's partial withdrawal from the contract and partial cancellation of the reservation or the client's failure to show up for the reserved stay, the pension operator is entitled to a cancellation fee of 100% of the price of the ordered and confirmed services.
4.6 In the event of the client's withdrawal from the contract and cancellation of the reservation or in the event of the client's partial withdrawal from the contract and partial cancellation of the reservation or the client's failure to show up for the reserved stay in exceptional cases (illness, death, natural disaster, etc.), the pension operator is entitled to waive the claim to payment of the cancellation fee upon submission of credible evidence of a serious reason for the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal from the contract and partial cancellation of the reservation or the client's failure to show up for the reserved stay by the client.
4.7 In the event of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay, the guesthouse operator will send the client a written or e-mail notification of the operator's claim to the cancellation fee and its amount in accordance with these GTC within 14 days from the date of the client's withdrawal from the contract and cancellation of the reservation or from the date of the client's partial withdrawal from the contract and partial cancellation of the reservation or from the date of the start of the stay in the event of the client's failure to start the stay. By confirming the order and expressing agreement with these GTC, the client agrees and acknowledges that the pension operator is entitled, in the event of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal from the contract and partial cancellation of the reservation or non-arrival, to unilaterally offset the client's claim for the refund of the price of the stay paid by the client when making an online reservation of the stay against the pension operator's claim for the payment of the cancellation fee in the amount specified in these GTC in the amount in which these claims are covered, while the amount exceeding the mutual claims of the client and the hotel operator in favor of the client will be paid by the pension operator to the client by bank transfer to the client's bank account from which the payment of the price of the stay was made when booking the stay online, within 30 business days from the day following the day of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal from the contract and partial cancellation of the reservation or non-arrival. Bank fees associated with the refund of the client's stay are borne by the client.
5. SPECIAL PROVISIONS
5.1 In case of any ambiguities or questions that arise during online reservations, the client is entitled to contact the reservation department of the pension operator by phone at the following number: +421903905638 or by email: recepcia@kuriabeckov.sk
5.2 Check-in is possible on the day of the start of the stay in accordance with the reservation from 3:00 p.m. Check-out is on the last day of the stay in accordance with the reservation by 10:00 a.m.
5.3 In case of special requests (baby cot, late check-in or late check-out) or interest in booking additional services, the client is entitled to contact the reservation department of the pension operator by phone at the following number: +421903905638 or by email: recepcia@kuriabeckov.sk
5.4 The pension operator is entitled to provide a discount on the stay for children under 3 years of age, as follows: for children under 3 years of age (from 0 to 2.99 years) 100% discount without entitlement to a bed or extra bed.
6. FINAL PROVISION
6.1 These GTC and legal relations arising on their basis are governed by the law of the Slovak Republic.
6.2 If any provision of these GTC is or becomes invalid, ineffective or unenforceable, this shall not affect such invalidity, ineffectiveness or unenforceability of other provisions of these GTC.
6.3 The relevant provisions of the Civil Code, Act No. 22/2004 Coll. on electronic commerce, as amended, Act No. 250/2007 Coll. on consumer protection, as amended, and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises, as amended, shall apply to relations not regulated by these general business conditions.
6.4 When confirming an online reservation, the client expresses his/her consent to these GTC and undertakes to comply with them. The pension operator reserves the right to change these GTC. The obligation to notify in writing of changes to the GTC is fulfilled by placing the changed GTC on the hotel operator's website www.kuriabeckov.sk
6.5 These GTC come into force and effect on 01.01.2026
Marcel Dvornický
Managing Director D 3D s.r.o.